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New Patients

Welcome to MedStar! We look forward to helping you achieve the best possible outcomes through your rehabilitation and physical therapy.

If you haven’t already done so, please complete your registration form by clicking the button at the top of this website. If you have any questions during the process, feel free to contact us as (818) 244-0009 and a MedStar representative will be happy to assist you.

We’ve written the following FAQ below specifically about our aquatic therapy program, a common source of questions.

Pool Therapy FAQ

Should I bring anything to my pool visits?

MedStar recommends that you bring a bathing suit and towel for your first visit, along with pool shoes or sandals for the walk between our lockers and the pool area. We also recommend that diabetic patients wear their sandals or pool shoes while in the pool. Other patients find that a shower cap is helpful to protect their hair.

Are lockers available?

MedStar features storage lockers for the convenience of storing our patients’ clothes and belongings while in the pool. However, it is the responsibility of the patient to bring a lock in order to secure their belongings if they wish to do so.

How long is each treatment?

A typical session of aquatic therapy lasts for an hour and 15 minutes. This typically consists of activity for 45 minutes to 1 hour, followed by application of ice for 15 minutes after the patient showers and dresses.

Will additional land therapy be required?

Patient needs differ based on the extent of injuries, existing conditions and complications, and a number of other factors. Your PT will determine whether your aquatic therapy sessions should be paired with land therapy for your optimum rehabilitation. In most cases where land therapy is suggested, MedStar will schedule one land therapy session for each week of your aquatic therapy, with a gradual increase to two or three times a week. Home exercise programs are often suggested along with follow-up assessment visits.

How long will my entire course of therapy last?

Treatment plans for most patients typically last between 8 and 12 weeks. Our staff will also consult your medical insurer to determine the number of PT visits that are approved. When your PT and MD feel that additional visits are required in order to prove most effective to your treatment, MedStar will directly request additional visits from your insurance company. Our office manager will work with you to determine the extent of your coverage and any out-of-pocket costs, if applicable.

How often are re-evaluations performed?

MedStar follows current Medicare guidelines and performs re-evaluations every six weeks. During these sessions, your PT will determine how your treatment is progressing and whether additional therapy will be required. After these sessions, you may be shown how to perform a home exercise program to allow you to continue your rehabilitation in an independent and cost-effective manner. If your MD feels that land-based exercises would be beneficial to your treatment, your PT will make arrangements to gradually move you into such a program.

Can I expect to work with the same therapist every time?

At MedStar, we know how important trust between patients and PTs are to the healing process. For that reason, we assign you a single primary PT who will help you set goals and stay updated on your progress. However, since effective physical therapy often depends on a team of dedicated healthcare professionals, different therapists may assist you during the course of your rehabilitation. With that said, we try hard to ensure that you will see the same PT for the majority of your visits. Each of our PTs meets on a regular basis in order to examine each patient’s treatment plan and discuss ways to ensure the highest standard of care.

Will I experience a higher level of pain during my treatment or immediately afterward?

We strive to make our sessions pain free by carefully examining your pain levels, activity level, and symptoms to the frequency and intensity of the exercises required for your rehabilitation. In most cases, patients report only a couple hours of tiredness and a higher level of soreness common to most exercise. If an exercise is painful, please tell your PT immediately! Only in extremely specific cases—such as a frozen shoulder or after total knee replacement—is it ever necessary to “work through” pain.

Do I need to know how to swim to benefit from aquatic therapy?

Not at all! Effective treatment in the pool is based primarily in a standing position. Very rarely are any patients required to put their head or face in the water. Absolutely no swimming experience is necessary.


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